Do you want to return your order or an item? Read the following information about our return policy.
You can return a product in the following cases
1. Within 14 days of receipt of your order. (Withdrawal law)
2. If you have received the wrong product, product colour or product format.
3. If your product is damaged.
How do I return my order or item?
Please fill in the return form below. You will receive a comment within 24 hours on your Retoura question (except on weekends) with further instructions.
When do I get my money back?
We will refund your purchase amount within 14 days from receipt of your order/item.
Conditions for repayment
In the following cases, we may not accept a return shipment or refund the total purchase cost.
1. If the product is damaged or clearly worn out. The right of withdrawal gives the customer the ability to try out the product as if it were in a physical store.
2. If the product is not packaged in the original packaging.
The customer is responsible for a correct shipment. If the returned product is damaged, the cost will be recovered from the customer.
We reimburse the return shipping only if the return shipment is the result of a mistake made by us. If we have delivered the wrong product or if we have delivered a damaged product. Otherwise, the cost of return is for the customer.
Download: return form