Terms

Article 1.
Definitions

1. Customer: the buyer
2. The webshop company: Mi Vida Loca Streetwear
3. Right of withdrawal. The right to return your purchase within 14 days.

Article 2.
2.1 Identity of the company.
We are the webshop Mi Vida Loca Streetwear

2.2 How can you reach us?

Return Address
Mi Vida Loca
Marconiweg 1, 4131 PD Vianen

Netherlands

support@mividalocastreetwear.com

2.3 Opening hours
Our webshop is open 24/7!
We are available from Monday to Friday between 9:00 and 17:00.
You can always send us an email. We strive to respond to your email within 24 hours (except on weekends and national holidays).

2.4 Other information
Chamber of Commerce no. 88184935

VAT / VAT no. NL864530304B01

Article 3.
Relevance

These general terms and conditions apply to all products, services, promotions, purchases, and returns related to the store.
We try to bring these general terms and conditions to your attention as well as possible before you make a purchase. They can also be found at the bottom of every webpage in the footer.
If there are additional conditions for a specific product or service, we will also bring this to your attention before purchase.

Article 4.
The offer
4.1 Product information
Our products have no secrets. That is why we always provide the following product information:

1. The price (including taxes)
2. Shipping costs
3. Method of shipment
4. Payment method
5. If the product is in stock
6. Sizes
7. Materials that were only for the product
8. Realistic product images

4.2 Validity period
If there is a fixed period, for example with promotional products, this will also be clearly stated.

4.3 Typographical errors
Typographical errors are not binding for us.

Article 5.
The agreement

An agreement is concluded as soon as the customer places an order with us.
After placing an order, you will receive a confirmation email.
The customer is responsible for providing the correct information about address, name, email address, and phone number. Additional costs arising from providing incorrect information are the responsibility of the customer.

Article 6.
Right of withdrawal

After receiving your order, you have 14 days to try out your purchase and let us know that you want to return it.
We will refund your purchase within 14 days after receiving your return shipment and provided the product is in the original packaging and condition.
We reimburse the return shipping costs only if the return shipment is due to an error made by us. If we delivered the wrong product or if we delivered a damaged product. Otherwise, the costs for return shipment are the responsibility of the customer.


Article 7.
Price

See article 4.
All prices on our website include VAT.

Article 8.
Delivery and execution

We will reasonably do everything to ensure that your product(s) are delivered to you undamaged and neatly packaged within a reasonable period.
The delivery time depends on the country where you live.
For delivery, we may use PostNL and DHL
If we cannot deliver a product on time, we will inform you within a month and your purchase costs will be refunded to you immediately.
The risk of damage or loss of a product during shipping is our responsibility.

We are not liable for shipments lost due to an incorrect, incomplete, or wrong address provided by the customer.

If we do not deliver your order within 30 days, you have the right to cancel your order without giving any reason. The purchase amount plus shipping costs will be refunded to you within 14 days after cancellation.

Article 9.
Payment

We offer the following payment methods: PayPal, iDEAL, Credit Card, Bank Transfer, Belfius Direct Net, SEPA, Bitcoin, KBC / CBC, Mister Cash, Paysafecard, and SOFORT Banking.
If something goes wrong during the payment process, please contact us as soon as possible.

Article 10.
Complaints
A complaint can be submitted by email or phone. If you submit a complaint by email, we will respond within 24 hours. If we still do not reach a resolution, there is a dispute.

Article 11.
Disputes
These terms are exclusively governed by Dutch law.

A dispute may also be submitted to the European Online Dispute Resolution platform (ODR platform). http://ec.europa.eu/consumers/odr/

Article 12.

Additional or Other Terms

We hope these terms have provided you with sufficient clarity and information. Should there be any changes to these terms in the future, we will notify this in a timely manner on our website. Such changes will of course never be to the detriment of our customers.

Article 13.

Mobile Service Terms

The mobile messaging service of Mi Vida Loca - NL (the "Service") is operated by Mi Vida Loca ("Mi Vida Loca - NL", "we" or "us"). Your use of the Service means you agree to these terms and conditions ("Mobile Terms"). We may change or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time, and your continued use of the Service after the effective date of such changes means you agree to those changes.

By agreeing to the SMS/text messaging service of Mi Vida Loca - NL, you consent to receive recurring SMS/text messages from and on behalf of Mi Vida Loca - NL via your wireless carrier at the mobile number you provided, even if your mobile number is registered on a national or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. The service includes promotional messages such as promotions, offers, coupons, and other marketing offers; it will also include transactional messages such as order updates and account notifications.

You understand that you do not have to enroll in this program to make purchases, and your consent is not a condition of any purchase at Mividaloca - NL. Your participation in this program is entirely voluntary.

We do not charge for the Service, but you are responsible for all costs and fees associated with sending text messages imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all costs related to SMS/text messages, including charges from your wireless provider.

You can unsubscribe from the Service at any time. Text the single keyword STOP to Mi Vida Loca or click the unsubscribe link (where available) in a text message to cancel. You will receive a one-time confirmation of your opt-out. No further messages will be sent to your mobile device unless initiated by you. If you have subscribed to other Mividaloca - NL mobile messaging programs and wish to cancel them, you must, except where applicable law requires otherwise, unsubscribe separately from those programs by following the instructions in their respective mobile terms.

For support or help with the Service, text HELP to Mi Vida Loca or email support@mividalocastreetwear.com.

We may change a short code or phone number used to manage the Service at any time and will notify you of these changes. You acknowledge that messages, including STOP or HELP requests, sent to a changed short code or phone number may not be received and that we are not responsible for honoring requests made in such messages.

The wireless providers supported by the Service are not responsible for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you must re-enroll in the program with your new number.

To the extent permitted by applicable law, you agree that we are not liable for failed, delayed, or misdelivered information sent through the Service, any errors in such information, and/or any action you take or do not take based on the information or Service.

We respect your right to privacy. See our Privacy Policy for information on how we collect and use your personal data.